What are Managed Services and Why Should I Care?

A managed services provider (MSP) takes on the responsibility for a company’s technology and infrastructure by proactively providing a defined set of IT services for a fixed monthly fee. This approach is preferred by businesses over the traditional Break/Fix services delivered on an hourly rate when needed. By emphasizing high availability and reliability, Managed Services align the MSP’s business model with a company’s business objectives. In contrast, the break/fix model addresses problems when they occur. According to research firm MarketsandMarkets, the global managed‐services market will grow to $193B by 2019, at a Compound Annual Growth Rate (CAGR) of 12.5%. Information Technology as a Service According to the fifth annual Trends in Managed Service published by CompTIA, “The central tenet to the MSP model is a provider-customer relationship based on a contract backed by a service level agreement.” This approach provides IT services similar to other utility models.  Many Managed Service Providers (MSPs) rely on remote monitoring and management technologies to deliver a range of core IT services in a scalable and proactive manner. This approach streamlines the process for proactively identifying and resolving issues with IT infrastructure.   What to Expect from an MSP CompTIA research indicates it is common for a managed service provider to include desktop and network management, applications management, and remote help desk in their service level agreements (SLA). Security (including firewall management), server management, storage, network monitoring, Business Continuity/DR, Backup as a service (Cloud Backup), Email, and Virtual desktop are often available as managed services. Benefits of Managed Services The managed service approach is favored by business for a variety of reasons. Managed services...